Est. November 2022
“You agree that the goods that you purchase will be prepared by the Merchant you have selected, that title to the goods passes from the Merchant to you at the Merchant’s location, and that, for delivery orders, the Contractor will be directed by your instructions to transport the products to your designated delivery location. You agree that neither the Contractor nor DoorDash holds title to or acquires any ownership interest in any goods that you order through the Services.”
Your delivery instructions are what guide us, not the app you ordered through. The apps are not delivery company's, your driver is basically their own company.
But please don't go crazy with your instructions. Drivers can always unassign an order if your instructions are just ridiculous.
Please don't include stuff beyond your drivers control
We can't guarantee the food is prepared correctly
Many restaurants charge for extra sauces now, if you do ask understand we might not be able to get them
Please don't put a different address in the delivery instructions. Call customer service to make that change
Properly Crafted Delivery Instructions Include The Following
A Thank You
It goes a long way, trust me
Please knock, or please don't knock
Seriously, tell us which one you want
This makes it easier on your driver
We don't know who wants a knock,
and who doesn't
Customers who don't
might 1 star you if you do
If you want a knock, I suggest asking for it
Or you probably won't get one
Could you use a hot bag please,
my food was cold last time
The different companys supply only one small bag, it's not enough. Drivers should buy more of their own, but many don't
Uber Eats didn't supply any bag when I started. Maybe my start up package got lost in the mail.
Details about your drop off location
Are you at work,
include the name of the business
Do you live in a duplex?
Some don't know what a duplex is.
And they might drop your order at the first door they see
Adding appearance details about your house. May help prevent a driver from dropping off at the wrong house. Color of house and trim can be helpful on dark rainy nights.
My door opens outward,
please don't block it
If you happen to know your address gets goofed up on Google maps
"hey Google gets my address wrong"
While it's foolish of a driver to do this
Some only go by the Google location pin on the map
They don't painstakingly search for your address marker to verify they are at the right house
Or check the house numbers to the right and left to figure out if yours fits in the middle
Like I said foolish, but there's no I.Q. test administered in the driver sign up process
Most company's offer your delivery to one driver at a time
The driver sees the mileage,
Company pay offered,
Pick up location,
And deliver by time,
Most people don't know drivers see the tip, before accepting the order. Drivers have about 30 seconds to a minute to decide before it times out. And the delivery will be offered to the next closest available driver.
If the driver declines it, the pay gets bumped up a Quarter or so. Before it's offered to the next delivery driver. But many drivers just let orders time out, instead of declining (superstitions). In which case the order pay doesn't always get bumped up
Drivers are paid more on a per delivery system, not hourly. The company pay alone is usually only a few bucks. Is it any surprise with that kind of pay, customer service has suffered.
Comment blocking has been confirmed by a few driver support agents
One of the apps used to say the following in our driver ratings section
“comments from 5 star reviews will show here”
No mention of where the negative ones are shown to us, cause there not shown lol
A better place to communicate any routine issues you have, is in your delivery instructions
It's all computer algorithms, stuff happens. You may have placed your order at 2pm. But the driver that ends up accepting it does so at 2:15pm. Many restaurants don't receive your order until after a driver agrees to deliver it. That way it doesn't sit forever while they try to find a driver.
The most common delivery time killer is order stacking (delivering more than one order at a time)
Sometimes the order is offered as a double, or triple. And you have to accept the whole group of orders. If one of the restaurants is late making their order. Then every order in your stack will arrive later than it should have. There is really nothing your driver can do about it. Accept feel your undeserved wrath when your order is late. Good drivers will shoot you text messages through the app, to inform you of hiccups like this. So if your order is running late, check for messages from your driver. Sometimes they come through the app itself, but they could be in your phones regular text messaging system. And it will have a crazy out of State phone number attached to it.