The rest of the website is down below
Give OBDriver a Compliment, Complaint or suggestion
Folks I really care about improving my service
My rolling 100 list of ratings
Always has about 96 5 star ratings
And only a few stray lower ratings
I actually care about those lower ratings
And want to adjust my service
So the problem does not happen again
But I first have to know what the problem was
Your comment is guaranteed 100% anonymous
And I do not moderate the content
Unless it is blatantly offensive or derogatory
Folks I really care about improving my service
My rolling 100 list of ratings
Always has about 96 5 star ratings
And only a few stray lower ratings
I actually care about those lower ratings
And want to adjust my service
So the problem does not happen again
But I first have to know what the problem was
Your comment is guaranteed 100% anonymous
And I do not moderate the content
Unless it is blatantly offensive or derogatory
THE REST OF THE WEBSITE
This website will evolve
And make a big difference industry wide
But for now
Short and sweet
A few issues
And how we change them
Long Delivery Times
Not usually your drivers fault
Food Delivered Cold
50 / 50 your drivers fault
The Rating System
It sucks
5 star ratings are vital for survival
But bad rating's don't change driver behavior
Here's The Real Deal
And make a big difference industry wide
But for now
Short and sweet
A few issues
And how we change them
Long Delivery Times
Not usually your drivers fault
Food Delivered Cold
50 / 50 your drivers fault
The Rating System
It sucks
5 star ratings are vital for survival
But bad rating's don't change driver behavior
Here's The Real Deal
Long Delivery Times
Drivers are NOT EMPLOYEES
We are all independent contractors
This means orders are offered, not assigned
And some order ARE JUST NOT PROFITABLE
A 10 mile round trip delivery
For a company pay of only 5 bucks
May be declined by driver, after driver
We see the pay including tip
And the mileage
Before we accept the order
It's a simple pay divided mileage
If the pay ain't right, that order don't take flight
When a $3.50 pay, no tip order pops up
You assume many other drivers have declined it
Which means by time you accept it
The order could already be way behind
The customer thinks it's late because of the driver
And give them a 2 star rating
When actually someone decide to accept
a low pay order, so you should be
giving a 5 star LOL
Forget that order
Those bad ratings can really hurt our finances
And it wasn't even our fault it was late
Drivers are NOT EMPLOYEES
We are all independent contractors
This means orders are offered, not assigned
And some order ARE JUST NOT PROFITABLE
A 10 mile round trip delivery
For a company pay of only 5 bucks
May be declined by driver, after driver
We see the pay including tip
And the mileage
Before we accept the order
It's a simple pay divided mileage
If the pay ain't right, that order don't take flight
When a $3.50 pay, no tip order pops up
You assume many other drivers have declined it
Which means by time you accept it
The order could already be way behind
The customer thinks it's late because of the driver
And give them a 2 star rating
When actually someone decide to accept
a low pay order, so you should be
giving a 5 star LOL
Forget that order
Those bad ratings can really hurt our finances
And it wasn't even our fault it was late
Food Delivered Cold
This your driver does have some control over
Most restaurants don't use heated racks
So if the order has been sitting for 10 minutes
It's already cold when we pick it up
Now my electrically heated delivery bags
Will pick up the restaurants slack
But I don't know any other drivers
that use heated bags
Unfortunately some drivers don't use any hot bags
And it's totally unacceptable
But your cold food complaints
Only get you a credit or refund
But never actually change driver behavior
Why?
The ratings system is FLAWED
The same system is used by many App platforms
And it hides negative customer comments from us
I'm not kidding, your complaint comments
ARE NOT SHOWN TO US
Make sense now why the same problems
Happen over, and over, and over
If you leave 4 stars or less
They hide any comment you left on the app
And if you called support to voice the complaint
Support does not type it up
They just leave the number of stars you gave
I have had some interesting conversations with support
That section is coming soon
HOW DO WE FIX IT
Your delivery instructions are the key
Type it up once the right way
And it's there for all future drivers to see
-----------------------------------------------------------
Include:
Driver use a hot bag
Include it in your proof of delivery pic please
Don't block my outward opening door
I want you to knock and ring before leaving
Or,
I don't want you to knock or ring the doorbell
---------------------------------------------------------------
Anything else you want the driver to know
Put it in those delivery instructions
Check your notifications after the delivery
You get a picture of the delivery
If you requested a leave at door delivery
Way more is coming
But I Dash / Uber / and Instacart
So not a lot of time to work on the website
This your driver does have some control over
Most restaurants don't use heated racks
So if the order has been sitting for 10 minutes
It's already cold when we pick it up
Now my electrically heated delivery bags
Will pick up the restaurants slack
But I don't know any other drivers
that use heated bags
Unfortunately some drivers don't use any hot bags
And it's totally unacceptable
But your cold food complaints
Only get you a credit or refund
But never actually change driver behavior
Why?
The ratings system is FLAWED
The same system is used by many App platforms
And it hides negative customer comments from us
I'm not kidding, your complaint comments
ARE NOT SHOWN TO US
Make sense now why the same problems
Happen over, and over, and over
If you leave 4 stars or less
They hide any comment you left on the app
And if you called support to voice the complaint
Support does not type it up
They just leave the number of stars you gave
I have had some interesting conversations with support
That section is coming soon
HOW DO WE FIX IT
Your delivery instructions are the key
Type it up once the right way
And it's there for all future drivers to see
-----------------------------------------------------------
Include:
Driver use a hot bag
Include it in your proof of delivery pic please
Don't block my outward opening door
I want you to knock and ring before leaving
Or,
I don't want you to knock or ring the doorbell
---------------------------------------------------------------
Anything else you want the driver to know
Put it in those delivery instructions
Check your notifications after the delivery
You get a picture of the delivery
If you requested a leave at door delivery
Way more is coming
But I Dash / Uber / and Instacart
So not a lot of time to work on the website
Mr Do A Lot Customers Only
