Skim the headlines
Or open them up for in depth break downs
Or open them up for in depth break downs
They claim to offer higher paying orders, to drivers with better ratings FIRST. (basically orders with tips) The drivers with low ratings get the left over, low paying orders. I'm not sure how far they go with this. But I have reason to believe that even if I'm sitting at the restaurant. And a low paying order is available, they offer it to a lower rated driver first. Who may be much further away from the restaurant as I am. And the app waits to offer me a higher paying order. This one is really hard for drivers to test and figure out. But all suspicions point us to believe that this actually happens.
Now they have sent me some orders labeled as “high pay” And I'm like “ya that amount is high pay if you are a oompa loompa in Willy Wonka's Chocolate Factory lol. Doordash and Instacart claim to offer deliveries to drivers with higher ratings FIRST. Based on your star rating, and acceptance rate. And Doordash seems to follow through with that way of doing things. I have tested this with a few drivers. We parked in the same location, compared our ratings. Then waited to see who was offered a delivery first. All 5 times we did this had the same result. The driver with the higher acceptance rate was offered the delivery first. If our acceptance rate happened to be the same. Then our star rating seemed to be the tie breaker.
Your order may have been bounced around the dispatch pool for several minutes, drivers declining because of low pay. Before it even gets offered to me, so please don't punish me for that time gap with a bad rating
It's out of my control, and I can do anything about it.
Thankfully the number of them is decreasing. The sooner the better, I mean come on. When did a pizza driver ever show up at your door, with no hot bag. We're no different, in fact it's more important we use them.
It's kind of odd, but you have to ask your driver to knock before leaving. If it's not in the delivery instructions, we're not supposed to do it.
If the bag is obviously wrong, I'm NOT leaving the restaurant until they open it and check it.
No exceptions lol, I've really gotten into it with some restaurants. In the end they are always like "oh you were right"
And I remember what a good old fashioned road atlas is. So my brain knows how to find stuff as well as the GPS.
This no logic system, where they don't even forward the driver your complaint. Has accidentally kicked many good drivers off the platform. Because the bad ratings never go away, and eventually get you.
When you give that deserving delivery person their 5 star. It means they get more road time, and priority access to delivery orders over others. Don't you want the great drivers having first dibs on your delivery?
Well give them their earned rating, and they will.