My web host uses a mail relay, no reply system. Which means I receive zero header information. I do not receive your return email address. So I respond to comments at the bottom of this page.

My only purpose for these interactions is to improve my service. And help customers understand these delivery apps a little better.

Please don't include names, emails, phone numbers, or address in your comment.

Responses By Date Of Comment Received

11/29/2022
Your little slip said it only took you 20 minutes how come it took like an hour and a half even after calling customer service

Most Likely Cause - Another driver canceled the order

Let me begin by apologizing it took ridiculously long, and that's exactly why I provide that time detail slip. Because many times the long overall delivery time is not the drivers fault. You informed me the order was on a Tuesday between 5pm and 7:30. And you gave me the restaurants name, but I won't repeat it publicly. I can tell you with almost 100% certainty what probably happened. A driver before me most likely accepted the delivery, and then unassigned it after waiting 20 minutes for it to still not be ready. This is almost always the cause of orders with a ridiculously long wait time. Sometimes the order gets lost in the dispatching systems, but that's rare. Your tip was more than adequate for the mileage, and expected long wait time at this particular restaurant during dinner rush.

So drivers declining it due to low pay doesn't really fit here. It only took them 5 minutes to get the order out to me which could be good, or bad. And in this case it seems it was a bad thing, because it was already ready when I got there. And this restaurant doesn't even receive the order until after a driver accepts it, then they start making it. So it being ready when we get there usually never happens. I was expecting the typical 20 minute wait time. So another driver accepted the order, so it gets put into their POS system, behind all other on site customer orders of course. But after waiting forever the driver bails. Experienced drivers know about the long wait time at this merchant. So we either decline the order from the get go. Or if the pay is worth the wait we know we will be waiting for it for awhile so no need to bail on the order.

This was likely a new driver who didn't know this merchant has long wait times during peak hours.

12/2/2022
The note you left said yuba city walmart mcdonalds?

OK so when you order from a restaurant that has multiple locations. they don't always send your order to the closest location to you

I've asked support about this and they can't get any answers why this happens.

You were in Olivehurst and I didn't want you to think any delivery time issues or food quality issues were my fault. Some fast foods don't travel well, and that was a hefty little journey. I literally passed 2 other McDonalds on the way to your house that were closer.