There is no way you expected the level of service I gave you
It's the level of service I need your help to spread
#1 90% of the time I focus on one customer at a time
The apps sometimes bundle orders in a double or triple delivery. They accomplish this in two ways. Most customers would prefer they not do that right. But there are advantages for the company, and the driver. The apps profit more from bundling deliveries together. It reduces the mileage pay for drivers, and they can throw in an unattractive delivery. A no tip, long mileage delivery. That may have been declined for 15 minutes or longer.
The 1st way
The delivery is offered to you as a bundle
The 2nd way
After you accept the first delivery offer, before you mark it as "picked up from the restaurant" the app see's another delivery it thinks makes sense to bundle. And it offers it to you, if you decline it hurts your statistics. Which play into scheduling ability, and the number and quality of future orders offered to you. One app is a straight jerk about how they implement this. But when your a professional like me, you find ways to prevent them from sending these add ons your way. This is like a trade secret for me, I don't usually share how to turn off add on deliveries. They are usually unprofitable, in the opposite direction of your first order, or from a notoriously slow restaurant. Honestly if it's an unprofitable order, or slow restaurant. I want it to be offered to other drivers, it's just business lol.
#2 Electric hot bags
Everything goes in either a regular insulated bag, or a special 150 degree electrically heated bag. If the order was bagged right by the restaurant, hot and cold items in separate bags. Or if the order contains no cold items. I can turn on the heat, and your food rides in style. On short runs it makes a small difference, but on long runs it makes a HUGE DIFFERENCE.
#3 I Actually Read Your Delivery Instructions
Most people neglect leaving delivery instructions. Or fail to update them when something has changed. But if you put em' I read em'
#4 Order Verification
I do everything reasonable to make sure all of your items are in the bags. But many restaurants seal their bags, so we have no way to check. If a sealed bag is obviously wrong, I'm not leaving until the restaurant checks it. It's gotten pretty ugly with some staff lol, and in the end they had to eat crow. Because low and behold the bag was wrong. Some restaurants will fight us over sauces, they be like. "WE SAID IT'S IN THE BAG" Some merchants give your driver hell, thankfully it's a very low number. What's really crazy is that the seals are 80% useless, they unseal themselves a LOT. Especially on paper bags, many drivers have been accused of opening bags they didn't. I've even seen some drivers with good intentions unseal bags in the restaurant. To make sure all the items are there. But it's like yo if the merchant sees you do that, and reports it to the app company. You're going to be deactivated (our version of fired)
#5 My Navigation Game Is Ridiculously Awesome
I've never dropped off at the wrong location, almost 10,000 combined deliveries. I have come close a few times, but my back up systems prevented it. I use the app platforms basic GPS. I use two other commercially available GPS systems. I use a GPS I built myself, for apartment complexes and business parks. It also covers Google errors as I encounter them. I search high and low for your physical address marker. And a last step is the proof of delivery picture. I use a commercial GPS stamping camera for my own contractor records. A couple times I was at the wrong house, but that last camera GPS photo app showed a different address. If I had been just using the camera offered by the app it would have been trouble. The app company's in app camera doesn't have GPS stamping. They really need to upgrade, like seriously.
It's the level of service I need your help to spread
#1 90% of the time I focus on one customer at a time
The apps sometimes bundle orders in a double or triple delivery. They accomplish this in two ways. Most customers would prefer they not do that right. But there are advantages for the company, and the driver. The apps profit more from bundling deliveries together. It reduces the mileage pay for drivers, and they can throw in an unattractive delivery. A no tip, long mileage delivery. That may have been declined for 15 minutes or longer.
The 1st way
The delivery is offered to you as a bundle
The 2nd way
After you accept the first delivery offer, before you mark it as "picked up from the restaurant" the app see's another delivery it thinks makes sense to bundle. And it offers it to you, if you decline it hurts your statistics. Which play into scheduling ability, and the number and quality of future orders offered to you. One app is a straight jerk about how they implement this. But when your a professional like me, you find ways to prevent them from sending these add ons your way. This is like a trade secret for me, I don't usually share how to turn off add on deliveries. They are usually unprofitable, in the opposite direction of your first order, or from a notoriously slow restaurant. Honestly if it's an unprofitable order, or slow restaurant. I want it to be offered to other drivers, it's just business lol.
#2 Electric hot bags
Everything goes in either a regular insulated bag, or a special 150 degree electrically heated bag. If the order was bagged right by the restaurant, hot and cold items in separate bags. Or if the order contains no cold items. I can turn on the heat, and your food rides in style. On short runs it makes a small difference, but on long runs it makes a HUGE DIFFERENCE.
#3 I Actually Read Your Delivery Instructions
Most people neglect leaving delivery instructions. Or fail to update them when something has changed. But if you put em' I read em'
#4 Order Verification
I do everything reasonable to make sure all of your items are in the bags. But many restaurants seal their bags, so we have no way to check. If a sealed bag is obviously wrong, I'm not leaving until the restaurant checks it. It's gotten pretty ugly with some staff lol, and in the end they had to eat crow. Because low and behold the bag was wrong. Some restaurants will fight us over sauces, they be like. "WE SAID IT'S IN THE BAG" Some merchants give your driver hell, thankfully it's a very low number. What's really crazy is that the seals are 80% useless, they unseal themselves a LOT. Especially on paper bags, many drivers have been accused of opening bags they didn't. I've even seen some drivers with good intentions unseal bags in the restaurant. To make sure all the items are there. But it's like yo if the merchant sees you do that, and reports it to the app company. You're going to be deactivated (our version of fired)
#5 My Navigation Game Is Ridiculously Awesome
I've never dropped off at the wrong location, almost 10,000 combined deliveries. I have come close a few times, but my back up systems prevented it. I use the app platforms basic GPS. I use two other commercially available GPS systems. I use a GPS I built myself, for apartment complexes and business parks. It also covers Google errors as I encounter them. I search high and low for your physical address marker. And a last step is the proof of delivery picture. I use a commercial GPS stamping camera for my own contractor records. A couple times I was at the wrong house, but that last camera GPS photo app showed a different address. If I had been just using the camera offered by the app it would have been trouble. The app company's in app camera doesn't have GPS stamping. They really need to upgrade, like seriously.